Drawing of a hand holding a pocketknife with a skull engraved on it, with a ring on the finger, and a skull ring placed below the drawing.

Last updated: November 1, 2025

We want you to love your JT Crazy piece. Each item is handcrafted with care, and we stand by its quality. If something isn’t quite right, here’s how we can make it better.

Returns

We accept returns within 14 days of delivery for items in new, unworn condition with all original packaging.

To start a return, contact us at [support@jtcrazy.com] with your order number and reason for return. Once approved, we’ll provide instructions for sending the piece back.

Please note:

  • Return shipping costs are the responsibility of the customer (unless the item arrived damaged or defective).

  • Original shipping fees are non-refundable.

  • Items sent back without prior approval may not be accepted.

Exchanges

Want a different size, color, or style?
You can exchange eligible items within 14 days of delivery.
Email us at [support@jtcrazy.com] to confirm availability and arrange the exchange.

Non-Returnable Items

Because of their nature, the following items are final sale and cannot be returned or exchanged:

  • Custom or made-to-order pieces

  • Engraved or personalized items

  • Gift cards

Damaged or Incorrect Items

If your order arrives damaged or not as expected, contact us within 7 days of delivery.
We’ll repair, replace, or refund your piece depending on the situation.

Please include clear photos of the issue so we can help quickly.

Refunds

Once we receive and inspect your return, we’ll notify you and issue a refund to your original payment method.
Please allow 5–10 business days for processing.